WHERE CAN I FIND SIZE CHARTS PER PRODUCT?
You can find all size charts above the Add To Cart Button on the product page or on our Size Guide page.
ORDERS & SHIPPING
DO YOU SHIP INTERNATIONALLY?
We ship in all of Europe! Transporting fees can vary from countries.
WHEN WILL MY ORDER SHIP?
Orders are shipped the day after being placed with us.
WHEN WILL MY ORDER ARRIVE?
Transit times will vary depending on your location but we deliver within 1 to 2 business days in Portugal and Spain. Within 3-4 business days in European Union and most states in the USA. For other locations we may take from 3-9 business days.
CAN I FOLLOW MY PACKAGE?
A tracking number will be sent to the contact you provided so you can follow your package throughout the way. You’ll be notified when your package is dispatched, and receive a tracking number and the name of the courier in charge of your shipment.
WHAT IF MY ITEM ARRIVES DAMAGED, DEFECTIVE OR INCORRECT?
Please contact us, with a picture of the damage or the wrong item you received, as well as your order number and contact details.
I DON'T KNOW WHERE MY PACKAGE IS, WHO SHOULD I CONTACT?
A tracking number will be provided when your order is dispatched. If, for any chance you can’t track your package on the courier website, please contact us.
DO I PAY TAXES ON INTERNATIONAL ORDERS?
EUROPEAN UNION - All taxes and duties are included - meaning there are no additional charges to you at all.
OUTSIDE THE EUROPEAN UNION - You may be subject to local import taxes and duties once your package reaches your country. We have no control over these charges and cannot predict what they might be - meaning all additional costs with taxes, duties and customs charges must be covered by you.
RETURNS & EXCHANGES
WHAT'S YOUR RETURN POLICY?
You have 60 days to return it. Now questions asked. Check our Returns and Exchange Policy.
HOW CAN I RETURN AN ITEM?
Communicate your return by contacting us, telling us your order number and what items you want to return. Our Customer Experience Team will get back to you within the same day and schedule it to collect your returning item.
Once the package is received, checked and approved, a reimbursement to your original payment method will be issued within 2-5 working days for the total order value.
HOW CAN I EXCHANGE AN ITEM?
Communicate your exchange by contacting us, telling us your order number and what items you want to exchange and the desired new model. Our Customer Experience Team will get back to you within the same day and schedule to collect your returning items at your address within one business day.
Once the package is received, checked and approved, we will send the new item right away.
CAN I RETURN/EXCHANGE AN INTERNATIONAL ORDER?
Yes! It works exactly the same as the orders from Portugal and the European Unions. You’ll receive full reimbursement for your purchase and your shipping costs
CAN I RETURN TWO ORDERS IN ONE PACKAGE?
Yes, there’s no problem with returning two orders in the same package. Please contact us with all the details.
HOW LONG SHOULD I EXPECT TO TAKE THE PROCESS?
Once a package is received, checked and approved, a reimbursement to your original payment method will be issued within 3-5 working days for the total order value.
HOW LONG SHOULD I EXPECT FOR MY EXCHANGE ITEM TO BE PROCESSED?
Once a package is received, checked and approved, we'll exchange it for the desired item, free of additional shipping costs.